Policy

Refunds & Cancellations

Clear guidance on order changes, cancellations, no-shows, and support review.

Step 1

Customers should confirm service details, location, schedule, and payment method before creating an order.

Cancellations may be allowed before provider assignment or before a defined operational cut-off, depending on order status.

Refund handling for M-Pesa payments depends on order status, service delivery outcome, and support review.

Cash orders are handled through the agreed cash collection process and support review where a dispute arises.

No-show, unreachable customer, wrong address, or late cancellation issues may affect cancellation/refund eligibility.

For refund support, contact support@dazzles.co.ke with your order reference.

Policy

This page gives customers a clear place to understand order changes, cancellation handling, and support review.

Customers should confirm service details, location, schedule, and payment method before creating an order.

Cancellations may be allowed before provider assignment or before a defined operational cut-off, depending on order status.

Refund handling for M-Pesa payments depends on order status, service delivery outcome, and support review.

Cash orders are handled through the agreed cash collection process and support review where a dispute arises.

No-show, unreachable customer, wrong address, or late cancellation issues may affect cancellation/refund eligibility.

For refund support, contact support@dazzles.co.ke with your order reference.